Last updated: September 13, 2026
Lofty Enterprises is the seller responsible for your purchase and customer support. We use CJDropshipping and may use other third-party fulfillment providers to store, pack, and ship products on our behalf. Please contact Lofty Enterprises—not the fulfillment provider—if you need help with an order.
We currently ship online orders only to addresses within the United States. Orders placed for delivery outside the United States cannot be accepted at this time.
A product may ship from a U.S. warehouse or another country, depending on the product, variant, and available inventory. Items in the same order may ship from different locations and arrive in separate packages. When this happens, you may receive more than one tracking number.
Orders are generally processed within 2–5 business days. After the carrier accepts the package, estimated transit time is 4–15 business days. The estimated total delivery time is therefore 6–20 business days.
Business days do not include weekends or holidays. Weather, carrier disruptions, customs processing, inventory availability, and peak-volume periods may affect delivery. If a product page or checkout displays a different estimate, the estimate shown for that order will apply.
Standard shipping is free for online orders delivered within the United States. Any optional expedited service or other charge, if available, will be shown at checkout before you submit the order.
When tracking is available, it will be sent to the email address supplied at checkout. Please allow up to 72 hours after shipment for the carrier’s tracking page to update.
Please verify your shipping address before submitting an order. Contact us immediately if it is incorrect. We cannot guarantee an address change after fulfillment has begun.
If we learn that an order cannot ship within the advertised timeframe, we will contact you with an updated estimate and provide any cancellation or refund option required by applicable law.
If tracking has not updated for several days, or the package arrives damaged or contains the wrong item, email us with your order number and relevant photographs. We will investigate with the fulfillment provider or carrier and explain the available remedy.
Returns are handled under our Refund Policy. Do not return an item to the sender or fulfillment warehouse without first contacting us for instructions.