Return & Refund Policy

Last updated: September 8, 2026

This policy applies to purchases made directly from the Lofty Enterprises online store.

30-Day Return Window

You may request a return for an eligible item within 30 calendar days after carrier tracking shows that it was delivered. Returns are available for both product problems and a change of mind, subject to the conditions below.

Return Eligibility

For a change-of-mind or ordering-error return, the item must be:

• Unused and in the condition in which it was received;
• Complete with its original product packaging, accessories, manuals, and included parts;
• Packed in the original outer shipping carton when reasonably available. If it is unavailable, use a sturdy protective container that prevents damage during transit; and
• Accompanied by the order number or other proof of purchase.

An item damaged through misuse, alteration, improper installation, inadequate return packaging, or failure to follow its instructions may not qualify. Any product-specific exception will be clearly disclosed on that product page before purchase.

How to Request a Return

1. Email support@theloftyenterprises.com within 30 days of delivery.
2. Include the order number, the item, and the reason for the request. For a damaged, defective, incorrect, or incomplete item, please include clear photographs or video showing the product and packaging.
3. Wait for written return authorization, the shipping deadline, and the designated return address.
4. If a physical return is required, use the provided instructions and a tracked shipping service, then send us the tracking number.

Do not ship any item before receiving written authorization. Do not use the sender or return address printed on the original parcel or send an item directly to a fulfillment partner. Fulfillment and return locations may differ, and the designated return address may be outside your country. We cannot ensure receipt of an unauthorized return.

Damaged, Defective, Incorrect, or Incomplete Items

Contact us within 30 days of delivery with the order number and clear photographs or video. Please retain the item and all packaging, including the outer shipping carton, until the claim is resolved. Depending on the circumstances and available inventory, we may provide a refund, replacement, resend, or another appropriate resolution without requiring a physical return.

Return Shipping Costs

• Change of mind or ordering error: The customer is responsible for tracked return shipping to the designated address. Any original expedited shipping charge is non-refundable except where required by law.