Last updated: September 20, 2026
We want you to be satisfied with your purchase from Lofty Enterprises. This policy explains how returns, refunds, replacements, and order problems are handled.
You may request a return within 30 days after your order is delivered. To begin a return, email support@theloftyenterprises.com with your order number, the item you wish to return, and the reason for the return.
Return authorization is required before sending any item. If your return is accepted, we will provide the correct return address and instructions. Items sent without authorization, sent to the address printed on the parcel, or sent to an unapproved address may not be accepted.
To qualify for a change-of-mind return, the item must be in substantially the same condition in which it was received, unused, unworn, and complete with its accessories, manuals, tags, and original product packaging. Please also use the original shipping container when it is reasonably available, or another protective container suitable for safe return transit.
We may request photographs or other information needed to confirm the item’s condition and determine the appropriate return instructions.
Some orders are fulfilled directly by CJDropshipping or other third-party fulfillment partners. Because return locations vary by product and supplier, the authorized return address may be different from our business contact address and different from the sender address printed on your parcel.
Do not return a product to the parcel sender or manufacturer unless Lofty Enterprises support has given you that address in writing.
For an eligible return based on preference, fit, color, an accidental order, or another change of mind, the customer is responsible for the cost of tracked return shipping. We strongly recommend retaining the tracking number and shipping receipt until the return is completed. Lofty Enterprises is not responsible for a customer-arranged return that is lost before reaching the authorized return location.
We do not charge a restocking fee.
Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incomplete, or different from what you ordered. Include your order number, a description of the problem, and clear photographs or video when applicable. Please keep the item and its packaging until we provide instructions.
When the problem is confirmed, Lofty Enterprises will arrange and pay for any required return shipping or provide another appropriate resolution, such as a replacement or refund. Depending on the circumstances, a return may not be required.
Unless required by law or the item arrives damaged, defective, or incorrect, returns cannot be accepted for:
If you are unsure whether a product is eligible, contact us before sending it.
The most reliable way to obtain a different item or variant is to request an authorized return and place a new order after the return is approved. If an item arrived damaged, defective, or incorrect, contact us before placing a replacement order.
To request a cancellation, contact us as soon as possible. We will attempt to cancel an order that has not entered fulfillment, but cancellation cannot be guaranteed once processing or shipment has begun. After shipment, the applicable return terms above apply.
We will notify you after an authorized return is received and inspected. If approved, the refund will be issued to the original payment method, normally within 10 business days. Your bank or payment provider may require additional time to post the credit.
If more than 15 business days have passed since we confirmed that a refund was issued, contact support@theloftyenterprises.com.
Questions about a return or refund should be sent to support@theloftyenterprises.com.
This policy does not limit any consumer right that cannot lawfully be excluded.